Equipment Support
Our integrated services of installation, training, 24/7 support, and technical upgrades combined with a continuous innovation mindset assures your Pack-Smart solutions’ longevity and efficiency.
Installation
Over the past two decades, Pack-Smart has completed over 1500 installations in 27 countries worldwide. We assign a commissioning team with the most relevant experience and competencies to follow your project from manufacturing through installation and site acceptance.
Training & Education
Production runs smoother and faster when operators and technicians are properly trained and motivated. Pack-Smart offers a range of training programs tailored to increase operator and technician knowledge.
Well-trained operators have higher machine run-times, strive for continuous improvement, have a greater impact on your business, and stay longer. They take pride in producing high quality results at a fast pace.
Onsite and Remote
Troubleshooting
Our customers are the cornerstone of our business, and our responsiveness to their needs is foundational to our operations.
We leverage cutting-edge technology across all our equipment, enabling remote updates, management, and diagnostics. This innovative approach allows us to respond swiftly to customer needs, expediting setups, repairs, and troubleshooting.
Additionally, we employ some of the best field technicians in the industry who regularly travel to meet onsite with customers, resolve issues, and update existing systems with the latest technological advancements, ensuring they maintain a competitive edge in the marketplace.
Our flexible service level agreements (SLAs) are designed to provide immediate 24/7 support. With the most comprehensive coverage, we offer a range of support options for customers who are looking for a single point of contact when urgent support is required.
Technology Upgrades
Every Pack-Smart solution is based on brushless servo-based automation. Because this is still the best technology in the industry, there are many Pack-Smart lines still in operation after more than 20 years of service.
There are, however, new technologies available every year. CMYK DoD Inkjet, Smartcard Encoding, Delta-X Tracker, and wireless HMIs are only a few of the options we have recently developed.
These technologies can be added to existing Pack-Smart lines—without the need to purchase an entirely new production line—and keep your brand ahead of the curve.
